Return & Refund Policy

Last updated: 2026-11-06

This Return & Refund Policy explains how Sand + Fog - Investment in Relaxation handles eligible return and refund requests.

Return Window

You may request a return within 30 days after receiving your order. Items must be unused, in their original condition, and returned with the original packaging when possible.

How to Request a Return

To start a return, contact us at bloodmeru@ghania.site with your order number, the item you want to return, and the reason for the request. Please do not send items back before receiving return instructions.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us as soon as possible with photos and your order information. We will review the issue and provide the appropriate solution.

Return Shipping

Return Shipping Responsibilities Unless your product arrived damaged or incorrect, you are responsible for return shipping costs..

Refunds

After we receive and inspect the returned item, we will notify you whether the refund is approved. Approved refunds are usually processed within 5-10 business days to the original payment method. Your bank or payment provider may need additional time to post the refund.

Order Cancellation

If you need to cancel an order, contact us within 24 hours after placing it. Once an order has been processed or shipped, cancellation may no longer be available.

Contact

For return or refund questions, please contact us at bloodmeru@ghania.site.

Store-Specific Conditions

Return & Refund Policy for My Store Return Eligibility and Timeframe At My Store, we understand that scent and home fragrance products are deeply personal.
That’s why we provide a 30-day return window from the date your order ships, so you can truly try your purchase in your environment before deciding.
To qualify for a return, items must be unused, in their original condition, and with packaging intact.
Sampling the scent by opening a candle is expected; however, using or burning the product beyond that (for example, burning a candle for a week) will void eligibility for return.
How to Request a Return Within 30 days of shipment, reach out to My Store using the contact form on our contact page.
Provide your order number and the reason for the return.
Obtain a return authorization before shipping anything back.
Returns sent without authorization will not be accepted.
Return Shipping Responsibilities Unless your product arrived damaged or incorrect, you are responsible for return shipping costs.
If you receive an item that is cracked, leaking, or differs from what you ordered, please notify us within 7 days of delivery with your order number and a photo of the issue.
For damaged or incorrect items, My Store will cover the cost of return shipping and arrange either a replacement or a refund.
Refund Processing Refunds are issued once we receive and inspect the returned item.
Returns must pass inspection and meet our criteria for return eligibility.
Upon approval, refunds will be credited back to the original payment method within 5 to 10 business days.
Please note that original shipping charges are non-refundable unless the entire order was faulty or incorrect.
Exceptions and Special Cases Certain products may be excluded from returns.
Items marked as final sale, clearance, or bundled sets are not eligible for return regardless of their condition.
Products purchased from third-party retailers cannot be returned to My Store and must be returned to the original seller.
Order Cancellations Order cancellations are accepted only within 24 hours of placing your order.
Beyond this period, please follow the return procedure above if you wish to return your items after delivery.